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Contact Us by ADVANSYNC LLC is a one stop source for purchasing African-inspired and Kente products. We are located in Woodbridge, Virginia, USA. This website provides a venue for African craftsmen and artists to showcase their work and earn a living. The Kente Cloth and most other products on this website are all handmade creations of African entrepreneurs who have taken it upon themselves to create products with international appeal. By buying from you are directly contributing to African growth and development. You can read our story here.

Due to high call volumes, the best and fastest way to reach us is through the contact form at the bottom of this page - we respond to emails very quickly. Please check the Frequently Asked Questions below first - your question may already be answered.

Frequently Asked Questions

Order Questions

Why do I see a charge but my order didn't go through or why was I billed twice?

If you did not receive an order confirmation email with an order number that begins with SE, your order did not go through (check spam box). If you received only one order number then only one order went through. For security reasons, your Billing Address (different from the Shipping Address where your order will be shipped to) must match the billing address on file with your credit card company. The billing address is where your credit card statements are mailed to. If you put in the wrong billing address, your order will not go through and you may see a hold placed on your credit card for the order amount. This doesn't mean you have been charged. Your credit card company places a hold when there is an attempted charge even if your order fails to go through. The hold will be released in 2-4 days but you can call your credit card company to have it removed right away so you have access to that money. If you were unable to complete your order using Apple Pay or Google Pay try manually entering your credit card information to complete the purchase.

If you still want to purchase the item, please go ahead and re-enter your information correctly to place the order. You do not need to wait for the hold to clear to order the item.

Can I cancel an order or make changes to it?

Our systems are fully automated so that we can get shipments out as fast as possible. As soon as you place an order, the information is instantly transmitted to our order fulfillment partner and the shipment is created and sent out. It may be a few days before the post office sends back the tracking number in the order confirmation, however the shipment is actually processed a lot sooner. Once you submit your order we are unable to cancel or change it as noted during your check out process when you placed the order. You are welcome to return the order after you receive it by requesting a return here.

If you need to change the address after placing the order please wait until you have your tracking number then contact the shipping carrier (e.g. USPS, FedEx or UPS) and request to have the package redirected to your new address. They are often able to assist you in this way.

How long will it take to get my order?

You can select your shipping speed at checkout and get your order in just two business days or in 5 business days. Please read more here.

I did not get my order confirmation email. Where is it?

Add " " to your email address book to ensure delivery of our emails. If you did not receive your order confirmation email please check your 'spam' folder for it and mark the email as 'not spam'.

Where is my order?

You can track your order on your order confirmation page. If you received a delivery confirmation please check inside your mailbox where your regular USPS mail is delivered (if the package is small it will be delivered into your mailbox instead of your front door). If it is not in your mailbox please check with your apartment manager/front office and/or call the shipping carrier (e.g. USPS) so they can locate the package. If you ordered more than one item they may arrive in multiple packages in order to get them to you as fast as possible. The other items will arrive within a day to complete your order in situations where they don't all arrive on the same day.

How do I return an item?

You are welcome to return the order after you receive it by requesting a return here.

General Questions

Can you make a custom stole for me?

We take custom orders on quantities of 100 or more units and it takes between 3 - 4 weeks to process. If you need only a few custom stoles, you can buy our customizable stoles here and get them embroidered in a local shop the same day you receive them.

Can I contact you by phone?

In order to keep our prices low while handling the large volume of orders we receive, we do not operate a 24/7 call center. Rest assured we are very very responsive to emails and taking care of you, our customer, is our number one priority. If you are a school or organization placing a large order and you need to talk to someone please use the contact form to request a call and we will call you back shortly. For other general order inquiries or questions that are not answered here, kindly use the contact form. We promise we will respond to you within normal business hours on the same day, if not the same hour!

The best and fastest way to reach us is through the contact form below. Please check the Frequently Asked Questions above. Your question may already be answered.

Our mailing address is ADVANSYNC LLC, 15000 Potomac Town Place, Suite 100 #186, Woodbridge, VA 22191. Our email address is: